If your kids are having a day, we come back.

How the guarantee works

• Who decides? You and Ana, together, usually on the day. If the session clearly isn't working, Ana will say so herself and suggest coming back.
• What does it cost? Nothing. You get one free reshoot, at your home, for the same session you booked. It replaces the first session.
• When? We book the reshoot for a day that suits you, within 60 days of the first session.
• What it's for. Meltdowns, shyness, a child who will not come out from under the bed. It isn't for changing your mind about outfits after you've seen a gallery full of good photos, but if you're unhappy with your gallery for any reason, tell Ana and she will work it out with you.

Sick kids

If someone in the family is sick, message Ana and we move your session to a new date for free. No notice period, no fee, and it doesn't use up your free reschedule. Sick kids don't make happy photos.

Rescheduling

• You get one free reschedule if you tell us at least 48 hours before your session.
• A reschedule with less notice than that, or a second reschedule, costs $75.
• If Ana ever has to move your session, for example because she is sick, you choose a new date at no cost or get a full refund. Your choice.

Cancelling

• More than 14 days before your session: we refund what you've paid, less a $100 admin fee.
• Within 14 days of your session: what you've paid becomes a credit you can use for any session in the next 12 months.

Deposit and balance

A $150 deposit holds your date and comes off the session price. The balance is due on the day of your session. You can pay it by bank transfer before, or on the day by transfer or cash. Paying cash? We do give a discount for cash, so check with us beforehand, and please have the correct change ready.

The full wording is in the services agreement you read and sign when you book. If this page and the agreement ever differ, the agreement you signed applies.